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ANSWERS THAT LEAD SOMEWHEREStart with the problem.
Start with the problem.
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This is the place for fixes. Search across domains, websites, accounts, billing, and Microsoft 365—then go directly to the article or screen that can help.
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Direct routes for domains, websites, accounts, and billing.Domains
Search for or buy a domain
Check live availability, compare endings, and start a secure domain purchase.
Search domainsDomains
Transfer a domain you already own
Send a request to review transfer eligibility and the next steps for a domain you already own.
Get transfer helpDomains
Review a domain order or renewal
See registered domains, pending orders, renewal settings, and ownership details.
Open domain accountWebsites
Create or continue a website
Open saved projects, choose Website Studio or the visual editor, and keep editing.
Open my websitesWebsites
Publish, connect a domain, or check SSL
Review hosting readiness, website publishing, automatic HTTPS, storage, and restore options.
Review hostingAccount
Fix sign-in or strengthen account security
Review email verification, connected sign-in methods, authenticator and phone verification.
Open security centerAccount
Update account and contact details
Change the customer name, business details, phone number, address, and account preferences.
Open account settingsBilling
Review a plan, invoice, or renewal
See active subscriptions, usage, available upgrades, billing history, and renewal status.
Open billingSTEP-BY-STEP ARTICLES
Microsoft 365 troubleshooting
Practical fixes grouped by the service involved.Outlook
Mail is not arriving
Someone is expecting a message that never landed. Work out whether it was never sent, was filtered, or was rejected before you assume the mailbox is broken.
You can fix thisOutlook
Your messages land in everyone's spam (SPF, DKIM, DMARC)
Mail you send is being filtered by the people you send it to. That is almost always authentication: the three DNS records that prove a message really came from your domain.
We fix this for youOutlook
Set up a shared mailbox (info@, sales@, accounts@)
A shared mailbox lets authorised colleagues use one address through their own licensed Exchange Online accounts. The shared mailbox itself may need a licence for capacity or advanced features.
We fix this for youAccounts
You think a mailbox has been compromised — do this now
If you believe someone else is in a mailbox, treat it as in progress rather than finished. Phone us; do not wait on a ticket queue.
We fix this for youAccounts
Locked out by multi-factor authentication
The password is right but the second factor is unavailable — a lost phone, a wiped authenticator app, or a number that no longer works.
We fix this for youAccounts
Reset a Microsoft 365 password
Change a password you know, or recover one you do not. Where self-service reset is enabled you can do it yourself in a couple of minutes.
You can fix thisAccounts
Offboard someone securely
When somebody leaves, the goal is to keep everything they created and remove everything they can reach — in that order, and on the day they go.
We fix this for youOneDrive
OneDrive sync is stuck
The sync icon never reaches a finished state and a file you saved is not showing up elsewhere. Most cases are one bad file, not a broken installation.
You can fix thisOneDrive
Recover a deleted or overwritten file
Deleted files and previous versions are recoverable for a limited window in both OneDrive and SharePoint — including recovery from ransomware or a bad bulk edit.
You can fix thisSharePoint
Access denied to a SharePoint site or file
Someone cannot open a site, a library, or a single document. The fix depends on which of those three it is, so establish that before changing anything.
We fix this for youTeams
Let someone outside your business into a Team
Teams guest access creates a guest account in your Microsoft Entra tenant. The guest normally needs no additional Microsoft 365 licence, but external-identity billing, policies, and service limits can apply.
You can fix thisBilling
Assign, move, or reclaim a Microsoft 365 licence
A licence is what gives a person a mailbox and the apps. Getting one to the right person, or off the wrong one, is a routine change we handle.
We fix this for youLooking for a tutorial instead?
Guides are already organized by product. Pick a group and follow the walkthrough from the beginning.
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