HUMAN HELP, WHEN YOU NEED ITHow can we
How can we
help you move forward?
Start with a guide or tell us exactly where you got stuck. Your request goes to a real support queue with a reference you can keep.
Secure, spam-protected intake One reference from request to reply Clear updates without technical jargon
Search help articles
Describe what went wrong and get the right domain, website, account, billing, or Microsoft answer.
Search the knowledge base LEARN A FEATUREFollow a product guide
Use the existing Studio, Microsoft 365, and Account guide groups for step-by-step setup.
Browse grouped guides DOMAINS & WEBSITESCheck your products
Review domains, website projects, hosting readiness, renewals, and order status.
Open my account BILLING & PLANSManage subscriptions
See active services, invoices, renewals, and available upgrades in one place.
Review billingSECURE SUPPORT REQUEST
What do you need help with?
Please leave out passwords, one-time codes, API keys, and full payment-card numbers. We will never ask for them here.
BEFORE YOU SEND
A few useful answers.
Can I buy a real domain here?
Yes. Domain search checks live availability and sends you to secure checkout. Registered domains and transfers appear in your account.
What should I include in a support request?
Tell us what you were trying to do, the page or product involved, what happened instead, and the exact error message. Never send a password, security code, API key, or full card number.
Are Microsoft licences included?
Management and licences are separate unless a confirmed offer clearly says the licence is included. Microsoft distributor provisioning is still being completed.
Can I cancel a management subscription?
Yes — cancel anytime from your billing page, with no notice period and no fee. Your plan benefits stay active until the end of the period you've paid for (your next renewal date). Paid periods are ordinarily non-refundable, except where law requires otherwise or the terms cover a duplicate charge or failed delivery.