IMPRESSIONSDIRECT360 SOLUTIONS
A dependable place to turn when technology interrupts your business. Remote IT help for your computers, email, accounts, and everyday software—even when you bought it somewhere else.
Clear allowances. Approved extra work. A person who knows your setup.
MONTHLY SUPPORT MEMBERSHIPS
Choose the time and response priority your business needs. Every membership covers one named business and its agreed users and devices.
A dedicated support connection for occasional technology problems.
USD · billed monthly in advance
Renews monthly until canceled. Unused time expires monthly. Applicable taxes are shown before payment.
More time and scheduling priority for a growing business.
USD · billed monthly in advance
Renews monthly until canceled. Unused time expires monthly. Applicable taxes are shown before payment.
Our highest response priority for teams that need regular help.
USD · billed monthly in advance
Renews monthly until canceled. Unused time expires monthly. Applicable taxes are shown before payment.
A first-response target means a human reply that assesses your request and explains the next step. It does not guarantee resolution or the start of a remote session. Business hours exclude published closures.
HELP THAT FITS THE JOB
Book occasional assistance or request a written scope for a larger piece of work.
$275/hour, one-hour minimum. Available only by prior arrangement when we explicitly accept the request.
SUPPORT BEYOND ID360 PRODUCTS
You do not need to move your software or subscriptions to ImpressionsDirect360 to receive help.
Get help with Windows and Mac settings, software installation, printer connections, updates, and everyday troubleshooting.
Troubleshoot email, sign-in, file sharing, Microsoft 365, Google Workspace, and routine account permissions.
Bring applications purchased anywhere. We diagnose common problems and coordinate with specialist vendors when their expertise or access is needed.
Remote walkthroughs, practical training, and scheduled check-ins help your team keep working. Hands-on work uses your support allowance.
A CLEAR WAY TO GET HELP
Choose a membership or send a request. Name the business, users, devices, and the problem you want to solve.
Your first membership includes a paid initial assessment. We agree access and scope, then arrange any remote session with your permission.
We record hands-on support time. Work beyond your allowance starts only after a separate estimate and your approval.
KNOW WHAT YOU ARE BUYING
Monthly support gives you included remote labor and a first-response priority. Your written scope confirms the technology we support.
Yes. We offer troubleshooting for everyday applications, accounts, and devices purchased from other providers. Specialist applications may require their vendor, an active license, or administrator access.
Diagnosis, research, configuration, training, maintenance, and vendor coordination use your allowance in 15-minute increments. Brief intake and scheduling messages are not metered.
We explain the estimated extra work and request approval first. Additional member labor is $150/hour in 15-minute increments. No automatic overage charges.
No. It is a target for a human first reply during business hours. Resolution and remote-session timing depend on the issue, access, vendor response, and scheduling.
Manage renewal through Billing in your account. Cancel before the next renewal to stop future monthly charges. Your membership continues through the paid period; unused time expires when that period ends.
Contact us for a custom scope if your business exceeds the listed user or device limits, needs onsite work, or requires specialist ongoing management.
LET US HANDLE THE NEXT TECH PROBLEM
Choose ongoing support or tell us what you need help with.
