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A licence is what gives a person a mailbox and the apps. Getting one to the right person, or off the wrong one, is a routine change we handle.
The person's name, the address they should have, their start date, and whether they need anything beyond mail and files.
Unused seats are common after people leave. Reassigning one costs nothing where buying another would add to the bill.
A licence assignment is not finished until the mailbox is actually provisioned — there is a short delay, and it occasionally needs a second look.
Only once mail and files are secured. Removing a licence is the point at which a leaver's data starts its countdown, so it comes last in an offboarding, never first.
Today you hold your own Microsoft 365 licences in your own name, and we manage the tenant for you. That is exactly what the plan pages describe, and nothing on your invoice from us includes Microsoft licence cost.
Almost always because the account exists but has no licence assigned, or because the licence was assigned moments ago and provisioning has not finished. Both are quick to check.
Yes, and it is usually the right move. Secure their mail and files first — converting the mailbox to shared and moving their files — and then the licence can be reassigned to the new person.
Separately. Our plans price management, automations, and the ID360 AI assistant; Microsoft bills you for the seats. The plan pages set out exactly what is in each tier.
Before a start date rather than on it. A licence assigned the morning someone arrives means a mailbox that is still provisioning while they wait — a couple of days' notice removes that entirely.
If the fault turns out to be in the Microsoft service rather than your setup, we take it from there — you keep one point of contact.