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Assign, move, or reclaim a Microsoft 365 licence
A licence is what gives a person a mailbox and the apps. Getting one to the right person, or off the wrong one, is a routine change we handle.
What it looks like
- ·A new starter has an account but no mailbox
- ·Products need to be assigned when they sign in
- ·You are paying for more seats than people
- ·Someone lost access to the desktop apps after a change
How this gets fixed
- 1
Tell us who and from when
The person's name, the address they should have, their start date, and whether they need anything beyond mail and files.
- 2
We check the seats you already hold
Unused seats are common after people leave. Reassigning one costs nothing where buying another would add to the bill.
- 3
We assign it and confirm the mailbox exists
A licence assignment is not finished until the mailbox is actually provisioned — there is a short delay, and it occasionally needs a second look.
- 4
We reclaim licences that are no longer needed
Only once mail and files are secured. Removing a licence is the point at which a leaver's data starts its countdown, so it comes last in an offboarding, never first.
Questions people ask about this
Do you buy the Microsoft licences for us?
You can buy Microsoft 365 licenses through ID360 or use your existing provider. License subscriptions are priced separately from optional management, automations and the ID360 assistant.
Why does a new starter have no mailbox?
Almost always because the account exists but has no licence assigned, or because the licence was assigned moments ago and provisioning has not finished. Both are quick to check.
Can we reuse a leaver's licence?
Yes, and it is usually the right move. Secure their mail and files first — converting the mailbox to shared and moving their files — and then the licence can be reassigned to the new person.
How does this relate to what you bill us?
Microsoft license subscriptions and ID360 management are separate purchases. Each checkout and invoice identifies its product, quantity, commitment and charge.
When to hand it to us
Before a start date rather than on it. A licence assigned the morning someone arrives means a mailbox that is still provisioning while they wait — a couple of days' notice removes that entirely.
If the fault turns out to be in the Microsoft service rather than your setup, we take it from there — you keep one point of contact.