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We build triage on a shared mailbox so every message gets a category, an owner, and a clock. ID360 AI sorts each one into the buckets you actually use — new enquiry, existing client, supplier, noise — and the workflow escalates anything still unanswered when your response window runs out. Lead routing decides who owns a new enquiry; this is what stops the rest of the inbox quietly rotting behind it.
A message lands in a shared mailbox — support@, info@, accounts@
It is categorised, given an owner and a due-by, and escalated if it passes your response window unanswered
We agree your categories and the response window each one gets.
We build the triage on Azure and point it at that mailbox.
ID360 AI does the sorting; the reply and the escalation are always a person's.
We read the first weeks of real mail with you and correct the categories that miss.
This one is not yet running on our platform. We design and build it for your tenant as part of your plan: we scope it on a call, agree what it does and what it must not do, and give you a go-live date before any work starts.
This is a managed service, not off-the-shelf software. We build the Microsoft Graph and Azure implementation for your tenant during onboarding, run it against the permissions listed in our terms, and record every access to your per-client audit log. See how it fits together.
Every invoice that hits your inbox is filed, logged, and summarised before you open it.
New enquiries reach your team in minutes, with a drafted first reply ready to review and send.
A new hire is ready on day one, and loses access just as cleanly when they leave.
Book a 20-minute call. We'll confirm the fit, the plan, and a go-live date.
Book a setup call