All automations
Message → Triaged
Shared mailbox triage
We build triage on a shared mailbox so every message gets a category, an owner, and a clock. ID360 assistant sorts each one into the buckets you actually use — new enquiry, existing client, supplier, noise — and the workflow escalates anything still unanswered when your response window runs out. Lead routing decides who owns a new enquiry; this is what stops the rest of the inbox quietly rotting behind it.
Built on requestIncluded from LaunchOutlookTeamsMicrosoft GraphAzure Functions
Trigger
A message lands in a shared mailbox — support@, info@, accounts@
What we make happen
It is categorised, given an owner and a due-by, and escalated if it passes your response window unanswered
How we deliver it
- 1
We agree your categories and the response window each one gets.
- 2
We build the triage on Azure and point it at that mailbox.
- 3
ID360 assistant does the sorting; the reply and the escalation are always a person's.
- 4
We read the first weeks of real mail with you and correct the categories that miss.
Built for you, not running yet
This one is not yet running on our platform. We design and build it for your tenant as part of your plan: we scope it on a call, agree what it does and what it must not do, and give you a go-live date before any work starts.
This is a managed service, not off-the-shelf software. We build the Microsoft Graph and Azure implementation for your tenant during onboarding and run it against the permissions listed in our terms. Review recorded automated runs in your Microsoft 365 activity view. Coverage is partial, not a record of every access or a complete cross-product audit trail. See how it fits together.
Other automations
Invoice filing
Every invoice that hits your inbox is filed, logged, and summarised before you open it.
Lead routing
New enquiries reach your team in minutes, with a drafted first reply ready to review and send.
Employee onboarding & offboarding
A new hire is ready on day one, and loses access just as cleanly when they leave.
Want this running on your inbox?
Choose a management plan to begin onboarding. We will review the fit and agree an estimated setup timeline based on scope, Microsoft licensing, admin access, and DNS readiness. This is not a guaranteed go-live date.
Choose a management plan