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We build routing that reads incoming enquiries, filters out newsletters and receipts, and alerts the team members you choose the moment a real lead lands — with an ID360 AI first-draft reply left in the monitored inbox's drafts, ready to review and send. No lead sits unclaimed in a shared inbox over a weekend.
A lead lands in your shared inbox — including website form notifications
Your chosen people hear about it in minutes, with an AI-drafted first reply waiting in the inbox drafts
We agree who should hear about new enquiries and point the automation at your shared mailbox.
ID360 AI tells real enquiries apart from newsletters, receipts, and internal mail.
ID360 AI drafts a first reply in your tone; a person always reviews before it sends.
We tune the filtering and drafting from the first weeks of real leads.
This one already runs on our platform. It is one of the workflows we operate on Azure for every client on it, so there is nothing to build — once your tenant is connected and the automation is configured, it starts on its next scheduled run.
This is a managed service, not off-the-shelf software. We build the Microsoft Graph and Azure implementation for your tenant during onboarding, run it against the permissions listed in our terms, and record every access to your per-client audit log. See how it fits together.
Every invoice that hits your inbox is filed, logged, and summarised before you open it.
A new hire is ready on day one, and loses access just as cleanly when they leave.
Approvals reach the right person and the outcome lands back on the request, not in someone's inbox.
Book a 20-minute call. We'll confirm the fit, the plan, and a go-live date.
Book a setup call