All automations
Support → Review-ready work
FAQ answer drafts
For service businesses. We configure a dedicated Outlook folder and turn matching email text into an answer preparation brief in SharePoint. Customer question; Answer supported by supplied information only; Unknowns requiring staff input; Reusable FAQ wording with unknowns clearly marked; Suggested next question. Email attachments are not read. Your team reviews the result before taking action or publishing it.
Ready for setupIncluded from LaunchOutlookSharePointMicrosoft GraphAzure Functions
Trigger
A customer asks an informational question about a product, service or process.
What we make happen
An answer preparation brief is saved as a text document in your SharePoint folder for review.
How we deliver it
- 1
We agree the mailbox, dedicated source folder, SharePoint destination and monthly processing limit.
- 2
We deploy and connect the pipeline, then verify it with representative sample emails before activation.
- 3
Every 15 minutes, the worker checks new email text, identifies matching requests and prepares the work product.
- 4
The result lands in SharePoint with a review-required label; no message is sent and no booking, order or publication is made.
- 5
Your dashboard records deliveries and AI usage. Failed items retry up to three attempts, then surface for operator review.
Implemented template — setup required
This pipeline template is implemented and ready for setup. Activation includes deployment, Microsoft 365 consent, mailbox and SharePoint configuration, and a sample-data acceptance check. It is not active for your account until setup is complete.
This is a managed service, not off-the-shelf software. We build the Microsoft Graph and Azure implementation for your tenant during onboarding, run it against the permissions listed in our terms, and record every access to your per-client audit log. See how it fits together.
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New enquiries reach your team in minutes, with a drafted first reply ready to review and send.
Employee onboarding & offboarding
A new hire is ready on day one, and loses access just as cleanly when they leave.
Want this running on your inbox?
Book a 20-minute call. We'll confirm the fit, the plan, and a go-live date.
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